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FAQ

Frequently Asked Questions

Create an Account

  • How do I create an account?
    From the homepage Haydash.com click on Login and then choose Create an Account.

  • How do I sign up for a membership? 
    Visit the Memberships page to learn more about our memberships to choose between our Standard or Elite memberships. Our Elite membership is for members that want to include the option to offer a rideshare.

Memberships and Basic Access

  • Can I contact members and submit a listing without a membership?
    No. Only the Standard and Elite members can contact other members and submit listing since they have completed all the pre-screening requirements. If you would like to test the site as a non-member, you can sign-up with a free account and mark your favorite listings to easily access later.

  • What information do I need to provide when signing up for a Standard or Elite membership?
    Your first name, last name, SSN, date of birth, driver’s license or government ID, current home address, a profile photo, and a valid email address.

  • What information do I need to create an account as a Basic Access user? 
    A free user account for users who want to test-drive the site. The only information you need to sign-up for this account is your first name, last name, date of birth, and a valid e-mail address.

  • What’s the difference between a verified member and Basic Access account?
    A verified member is a Standard or Elite member who has successfully completed the verification process. A Basic Access account refers to a user who has created an account, has not completed a background check, and has no permission to contact members or submit a listing.

  • How does Haydash verify and prescreen their members for safety?
    Haydash’s vetting process consists of several stages of verification which are put in place to provide you additional security. The first stage is the criminal background check. In order to become a verified member, the applicant must first pass the criminal background check review. We then proceed to match the driver’s license or government ID information to the personal information provided in the background application and the profile picture uploaded. When all the information is verified, the applicant’s membership is approved or denied. All Elite members looking to offer a rideshare must also pass a motor vehicle report check. If your Elite membership is denied based on the MVR review your membership will be automatically adjusted to a Standard membership. A Standard membership will include the option to take a ride but you will not approved to be a driver and offer a rideshare.

  • Why do I need to upload my driver’s license?
    Haydash requires all applicants to upload their driver’s license or government ID to match their personal information and profile picture provided during the verification process. This is an additional safeguard Haydash implemented to help protect members’ safety and verify users identity.

  • Why is there a cost for the membership?
    The membership fee is to cover the cost of processing members background checks. By choosing Haydash you can rest assure that all our members have already completed the background check process so you don’t have to run background checks on everyone individually. This will help save you money since running background checks individually can be pricey. There are several companies that advertise National Criminal Database searches for $9.99. National database systems are dependent upon getting their data from individual state and county jurisdictions. If an individual state or county does not update its data to the national system on a regular basis, the system may have gaps in its coverage area. Haydash’s third-party verifier not only searches over hundreds of databases, but they perform county level and state level searches. The cost can quickly add up with states charging fees up to $65.00 per state, counties charging fees up to $35.00 per county, and motor vehicle reports up to $27.50. Plus, it does not include all the additional checks that Haydash performs.

Background Checks and Verification

  • How long does the background check application take to complete?
    5-10 minutes. The first page of the form contains identity questions that include your name, address, phone number, email, driver’s license number, SSN, and DOB. The remaining pages require your digital signature to approve the terms and conditions. You will also be required to upload a copy of a drivers license or another government ID and a profile photo.

  • Does everyone on the website have to complete a background check?
    Everyone can view the website with limited access including users that sign up for a Basic Access account. This includes being restricted from submitting listings and messaging members. All Standard and Elite members will be required to complete a background check during the account creation process. Once the background check process is completed and the membership access has been approved, full access will be granted.

  • How long is my background check good for?
    Your background check and membership is valid for 1 year. Background and Motor Vehicle Report check fees are already included in your 1 year membership. After 1 year you will be required to renew your membership which will require you to submit a new background check.

  • Can I get a refund after my background check has been submitted?
    No. Once the background check request has been submitted, the third party verifier will immediately begin the process to ensure your results are back quickly. Haydash will issue a refund if you have paid for a membership but have not submitted your background check.

  • How does Haydash verify and prescreen their members for safety?
    Haydash’s vetting process consists of several stages of verification which are put in place to provide you additional security during your search. The first stage is the criminal background check. In order to become a verified member, the applicant must first pass the criminal background check review. We then proceed to match the driver’s license or government ID information to the personal information provided. When all the information is verified, the applicant’s membership is approved or denied. All verified members looking to offer a rideshare must pass a motor vehicle report check. You will still be able to take a ride if you are not approved to be a driver.

  • Why is there a cost for the membership?
    The membership fee is to cover the cost of processing members background checks. By choosing Haydash you can rest assure that all our members have already completed the background check process so you don’t have to run background checks on everyone individually. This will help save you money since running background checks individually can be pricey. There are several companies that advertise National Criminal Database searches for $9.99. National database systems are dependent upon getting their data from individual state and county jurisdictions. If an individual state or county does not update its data to the national system on a regular basis, the system may have gaps in its coverage area. Haydash’s third-party verifier not only searches over hundreds of databases, but they perform county level and state level searches. The cost can quickly add up with states charging fees up to $65.00 per state, counties charging fees up to $35.00 per county, and motor vehicle reports up to $27.50. Plus, it does not include all the additional checks that Haydash performs.

  • Can I contact members and submit a post without a membership?
    No. Only the Standard and Elite members can contact other members and submit posts since they have completed all the pre-screening requirements. If you would like to test the site as a non-member, you can sign-up with a free Basic Access account. With a Basic Access account you can set-up an alert to be notified when an ad matches your search and manage your favorites list.

  • Do you run a credit check?
    No. The result of your background check does not include a credit report from any of the credit bureaus. Our background check has no implications on your credit or credit scores.

  • How secure and private is my information during the background check process?
    The idea of providing sensitive information on the web can be scary and we want to ensure you that we take it very seriously. Haydash is always improving it’s technology as it advances. Our background checks are completed through an FCRA certified and NAPBS (National Association of Professional Background Screeners) accredited third-party company. The accreditation is governed by a strict and thorough set of professional standards of specified requirements and measurements. They cannot and do not share, sell or distribute consumer information with or to any third party other than Haydash. When you submit sensitive information via their website or ours, your information is protected both online and offline. Any data that’s collected through the application process is encrypted and transmitted to Haydash and our third-party company in a secure way. During Haydash review process sensitive information such as social security numbers is hidden to all employees. Their website data is hosted securely by a PCI compliant hosting provider. To protect offline data, only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which personally identifiable information is stored are kept in a secure environment. Any backup data is maintained in an encrypted form. Destruction of consumer information follows the Federal Trade Commission requirements that the information is unreadable upon disposal.

Add and Search Listings

  • Can I contact members and submit a listing without a membership?
    No. Only the Standard and Elite members can contact other members and submit listings since they have completed all the pre-screening requirements. If you would like to test the site as a non-member, you can sign-up with a free Basic Access account to search listings and add them to your favorites list for easier access.

  • Do you run a credit check?
    No. The background check does not include a credit report from any of the credit bureaus. Our background check has no implications on your credit or credit scores.

  • I don’t see any results in my city, is this an error?
    Although Haydash is available throughout the US, it is highly possible that your search doesn’t match any of our listings due to different variables like the date of your travel, room availability, destination or location, etc. You can, however, speed-up your search by doing these two things: Submit a listing – Don’t wait until you find a listing, let them find you! Submit a listing for your upcoming trips or whether you need a room or a roommate. We highly recommend this method for better result and use of the website.

Sign Out & Delete Account

  • How do I log out of the website?
    Go to the homepage. Select the profile icon. Select Log Out from the drop down.

Contact the Haydash Team

  • How do I report an issue?
    To report an issue, ask questions, technical issues, or inquiries please send an email to help@haydash.com. To report a member, click on any of the members listings and select the report icon.

  • Do you have a phone number or offer live chat? 
    Not at this time. We are working hard to offer these features as soon as possible. We take our time reading customers emails to truly understand their questions and concerns to be able to provide the best detailed answers. No robotic or generic auto replies here.

Do you still have questions or no time to filter through all these questions?

No problem, we’re here to help. Use the contact form below to ask your questions or tell us about your concerns.

Our hardworking team will respond to your email within 48 hours. No robot replies here!


    Physical Address

    4532 West Kennedy Blvd #190 Tampa FL 33609

    Phone

    Cooming Soon

    Email Address

    Email: help@haydash.com
    Email: sales@haydash.com